Course Description
The Level 5 Certificate in ELT Management is a professional qualification designed for academic managers, language school directors, teacher trainers, and senior educators looking to enhance their leadership and management skills in the English Language Teaching (ELT) sector. This course provides the necessary knowledge and practical expertise to successfully manage language teaching organizations (LTOs), covering areas such as human resources, finance, marketing, academic management, and project leadership.
This qualification is accredited by:
American Accreditation Association
Oxford TESOL Accreditation Centre
International TEFL Accreditation Council (ITEFELAC)
Equivalent to RQF Level 5, this course equips ELT professionals with essential business and leadership skills tailored to the unique needs of language teaching organizations, whether in private language schools, universities, corporate training, or online education settings.
Who is This Course For?
ELT professionals aspiring to move into management roles.
School directors and academic managers who want to refine their leadership skills.
Senior teachers and teacher trainers transitioning into managerial positions.
Entrepreneurs looking to start or manage a language school.
Operations and marketing managers working in the ELT sector.
Course Structure & Modules
The course consists of 120 study hours, combining management theory, case studies, practical applications, and strategic planning exercises to ensure real-world readiness for ELT management roles.
Module 1: Managing in the LTO (Language Teaching Organization)
• Understanding the structure and operations of an LTO.
• Leadership styles and effective decision-making in educational management.
• Balancing academic quality with business objectives in ELT settings.
• Legal and compliance requirements for running a language school.
Module 2: Organisational Behaviour and Management
• The psychology of team dynamics and workplace culture.
• Effective communication and conflict resolution in ELT management.
• Leadership approaches for motivating and engaging staff.
• Time management, delegation, and problem-solving skills.
Module 3: Human Resource Management
• Recruiting, training, and retaining ELT professionals.
• Performance management and teacher professional development.
• Legal and ethical considerations in employment contracts and policies.
• Handling staff wellbeing, motivation, and team collaboration.
Module 4: Marketing and Sales in ELT
• Developing an effective marketing strategy for language schools.
• Branding and positioning ELT services in a competitive market.
• Understanding target audiences and customer segmentation.
• Digital marketing, social media, and content creation for ELT businesses.
Module 5: Customer Service Excellence
• Building a student-centered customer service culture.
• Managing student expectations and feedback.
• Handling complaints and conflict resolution professionally.
• Retention strategies to improve student satisfaction and referrals.
Module 6: Strategic Financial Management
• Financial planning for sustainable growth in ELT organizations.
• Budgeting, forecasting, and investment strategies.
• Understanding profit margins and cost control in language education.
• Key financial metrics for evaluating business success.
Module 7: Operational Financial Management
• Managing daily cash flow, invoicing, and payroll.
• Tracking revenue streams and financial performance.
• Understanding tuition pricing strategies and discount models.
• Financial compliance, tax obligations, and risk management.
Module 8: Academic Management
• Designing and overseeing curriculum and course development.
• Managing teacher training and professional development programs.
• Implementing quality assurance and accreditation processes.
• Developing student assessment policies and learning pathways.
Module 9: Developing Writing for Older Learners
• Strategies for teaching writing skills to adult learners.
• Adapting academic and professional writing techniques for different student needs.
• Assessing and providing feedback on writing assignments.
• Implementing task-based writing activities in ELT courses.
Module 10: Managing Change in ELT Organizations
• Understanding the challenges of organizational change.
• Leading innovation and adapting to industry trends.
• Change management strategies for implementing new policies and technologies.
• Dealing with staff resistance and ensuring smooth transitions.
Module 11: Project Management in ELT
• Planning and executing educational projects and initiatives.
• Budgeting, scheduling, and resource allocation.
• Monitoring project progress and evaluating success.
• Risk management and problem-solving in ELT projects.
Assessment & Certification
Case studies and practical assignments applying management strategies.
Business plan development for ELT organizations.
Academic and operational management exercises.
Final project portfolio, demonstrating leadership and strategic planning.
Upon successful completion, candidates receive the Level 5 Certificate in ELT Management, accredited by:
American Accreditation Association
Oxford TESOL Accreditation Centre
International TEFL Accreditation Council (ITEFELAC)
